An adaptive e-questionnaire for measuring user perceived portal quality

Authors:
Babis Magoutas;Kay-Uwe Schmidt;Gregoris Mentzas;Ljiljana Stojanovic
Affiliations:
Information Management Unit, Institute of Communication and Computer Systems, National Technical University of Athens, 9 Iroon Polytechniou str., 157 80 Zografou, Athens, Greece;SAP Research, CEC Karlsruhe, Vincenz-Prieínitz-Str. 1, 76131 Karlsruhe, Germany;Information Management Unit, Institute of Communication and Computer Systems, National Technical University of Athens, 9 Iroon Polytechniou str., 157 80 Zografou, Athens, Greece;FZI Forschungszentrum Informatik, Haid-und-Neu-Straíe 10-14, 76131 Karlsruhe, Germany
Venue:
International Journal of Human-Computer Studies
Year:
2010

Citing 16
Cited 0

Logical foundations of object-oriented and frame-based languages

Journal of the ACM (JACM)
The development of an online adaptive questionnaire for health education in Taiwan

Computers & Education
Evaluating and Designing the Quality of Web Sites

IEEE MultiMedia
Hypermedia Presentation Adaptation on the Semantic Web

AH '02 Proceedings of the Second International Conference on Adaptive Hypermedia and Adaptive Web-Based Systems
Ontobroker in a Nutshell

ECDL '98 Proceedings of the Second European Conference on Research and Advanced Technology for Digital Libraries
Test++: An Adaptive Training System on the Internet

ISCC '02 Proceedings of the Seventh International Symposium on Computers and Communications (ISCC'02)
Measurement: the key to application development quality

IBM Systems Journal
Development and validation of an instrument to measure user perceived service quality of information presenting web portals

Information and Management
Towards a DL-Based Semantic User Model for Web Personalization

ICAS '07 Proceedings of the Third International Conference on Autonomic and Autonomous Systems
On the Conceptual Tagging: An Ontology Pruning Use Case

WI '07 Proceedings of the IEEE/WIC/ACM International Conference on Web Intelligence
On Enriching Ajax with Semantics: The Web Personalization Use Case

ESWC '07 Proceedings of the 4th European conference on The Semantic Web: Research and Applications
Refinement, Validation and Benchmarking of a Model for E-Government Service Quality

EGOV '09 Proceedings of the 8th International Conference on Electronic Government
An approach for combining ontology learning and semantic tagging in the ontology development process: eGovernment use case

WISE'07 Proceedings of the 8th international conference on Web information systems engineering
Validating instruments in MIS research

MIS Quarterly
Gumo: the general user model ontology

UM'05 Proceedings of the 10th international conference on User Modeling
An ontology for the multi-perspective evaluation of quality in e-government services

EGOV'07 Proceedings of the 6th international conference on Electronic Government

Quantified Score

Hi-index	0.00

Visualization

Abstract

In this paper we describe an adaptive e-questionnaire system that can be used for measuring user feedback concerning the quality of portals and e-services. The proposed system applies three axes of adaptation: based on real-time feedback from users through questionnaires, based on problems encountered by the user and based on metadata of the pages visited by the user. The system is based on a model for adaptive quality measurement (MAQM), which comprises different ontologies including concepts regarding the quality of portal and e-services, the questions and questionnaires, the portal characteristics (e.g. page types), the user behavior and the user-encountered problems. The results of evaluating the system's usefulness in an e-government portal are indicative of the value added of our approach. The user experience associated with the quality assessment process is improved and the portal provider gets better feedback in terms of quantity and quality.