An ontology for the multi-perspective evaluation of quality in e-government services

Authors:
Babis Magoutas;Christos Halaris;Gregoris Mentzas
Affiliations:
Institute of Communication and Computer Systems, National Technical University of Athens, Athens, Greece;Institute of Communication and Computer Systems, National Technical University of Athens, Athens, Greece;Institute of Communication and Computer Systems, National Technical University of Athens, Athens, Greece
Venue:
EGOV'07 Proceedings of the 6th international conference on Electronic Government
Year:
2007

Citing 5
Cited 7

Towards a standard upper ontology

Proceedings of the international conference on Formal Ontology in Information Systems - Volume 2001
Sweetening WORDNET with DOLCE

AI Magazine
Measurement: the key to application development quality

IBM Systems Journal
QoSOnt: a QoS Ontology for Service-Centric Systems

EUROMICRO '05 Proceedings of the 31st EUROMICRO Conference on Software Engineering and Advanced Applications
A review of quality dimensions in e-government services

EGOV'06 Proceedings of the 5th international conference on Electronic Government

Model-driven eGovernment interoperability: A review of the state of the art

Computer Standards & Interfaces
SALT: A semantic adaptive framework for monitoring citizen satisfaction from e-government services

Expert Systems with Applications: An International Journal
Three-layered QoS for eGovernment web services

Proceedings of the 11th Annual International Digital Government Research Conference on Public Administration Online: Challenges and Opportunities
An adaptive e-questionnaire for measuring user perceived portal quality

International Journal of Human-Computer Studies
Web applications and public diplomacy

KES'10 Proceedings of the 14th international conference on Knowledge-based and intelligent information and engineering systems: Part III
On the evolution of quality conceptualization techniques

The evolution of conceptual modeling
An ontological representation of public services: models, technologies and use cases

Journal of Web Engineering

Quantified Score

Hi-index	0.00

Visualization

Abstract

This paper presents a quality ontology that formalizes all the needed knowledge for the realization of a multi-perspective and adaptive evaluation of e-government services. Different perspectives are taken into account and the mappings between them are defined using the presented ontology, enabling a comprehensive and holistic view of quality. Based on the quality ontology presented, the evaluation can be organized in a way to serve every citizen individually, increasing the efficiency of e-government services' evaluation. The quality ontology can form the basis for the future construction of an ontology-based system which implements the customized and multiperspective assessment of public e-services.