Model-driven eGovernment interoperability: A review of the state of the art
Computer Standards & Interfaces
Knowledge-based platform for eGovernment agents: A Web-based solution using semantic technologies
Expert Systems with Applications: An International Journal
Building a national semantic web ontology and ontology service infrastructure the FinnONTO approach
ESWC'08 Proceedings of the 5th European semantic web conference on The semantic web: research and applications
Legal ontologies for the spanish e-government
CAEPIA'05 Proceedings of the 11th Spanish association conference on Current Topics in Artificial Intelligence
A review of quality dimensions in e-government services
EGOV'06 Proceedings of the 5th international conference on Electronic Government
A discourse on complexity of process models
BPM'06 Proceedings of the 2006 international conference on Business Process Management Workshops
A proposal for a semantic-driven egovernment service architecture
EGOV'05 Proceedings of the 4th international conference on Electronic Government
Business process definition languages versus traditional methods towards interoperability
ICCBSS'05 Proceedings of the 4th international conference on COTS-Based Software Systems
An ontology for the multi-perspective evaluation of quality in e-government services
EGOV'07 Proceedings of the 6th international conference on Electronic Government
KPI-spported PDCA model for innovation policy management in local government
EGOV'11 Proceedings of the 10th IFIP WG 8.5 international conference on Electronic government
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An applied research for the incremental evolution of a service oriented architecture for local eGovernment portals has been developed. Our reference eGovernment environment, currently adopted by a hundred local public administrations in Veneto region, is a dual model with a G2C interface towards citizens and a complementary G2G interface for municipal government staff, both interconnected and supporting a constellation of web services-based tools and applications. XPDL-compliant, workflow technology is now being applied in order to increase software re-use, process visibility and exchange and to ease process implementation/customization and execution. A case study for a layered model of QoS for eGovernment is presented. Three kinds of quality of services: (a) perceived level of services, (b) effectiveness of processes and (c) system-level efficiency, are measured in close correspondence with the different layers of eGovernment interactions: G2C, process orchestration/WFM and G2G.