The development of an online adaptive questionnaire for health education in Taiwan
Computers & Education
Evaluating and Designing the Quality of Web Sites
IEEE MultiMedia
Communications of the ACM - E-services: a cornucopia of digital offerings ushers in the next Net-based evolution
Test++: An Adaptive Training System on the Internet
ISCC '02 Proceedings of the Seventh International Symposium on Computers and Communications (ISCC'02)
Measurement: the key to application development quality
IBM Systems Journal
Citizens preferences towards one-stop government
dg.o '04 Proceedings of the 2004 annual national conference on Digital government research
On the Conceptual Tagging: An Ontology Pruning Use Case
WI '07 Proceedings of the IEEE/WIC/ACM International Conference on Web Intelligence
WISE'07 Proceedings of the 8th international conference on Web information systems engineering
A review of quality dimensions in e-government services
EGOV'06 Proceedings of the 5th international conference on Electronic Government
An ontology for the multi-perspective evaluation of quality in e-government services
EGOV'07 Proceedings of the 6th international conference on Electronic Government
Hi-index | 12.05 |
In this paper we present and evaluate an adaptive, semantic-based framework for monitoring citizen satisfaction from e-government services. The framework has been realized in a system (SALT) which captures the citizen behavior and applies three axes of adaptation: based on previously gathered data from the citizen through questionnaires, based on problems encountered by the citizen and based on metadata of the pages visited by the citizen. The comparative evaluation to a similar but static approach, gives evidence to our hypothesis that the proposed framework brings added value to both citizens and public administrations.