Development of an instrument measuring user satisfaction of the human-computer interface
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
IBM computer usability satisfaction questionnaires: psychometric evaluation and instructions for use
International Journal of Human-Computer Interaction
Usability Engineering
The Psychology of Human-Computer Interaction
The Psychology of Human-Computer Interaction
Interaction, usability and aesthetics: what influences users' preferences?
DIS '06 Proceedings of the 6th conference on Designing Interactive systems
The Factor Structure of the System Usability Scale
HCD 09 Proceedings of the 1st International Conference on Human Centered Design: Held as Part of HCI International 2009
The design of eco-feedback technology
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The Usability Metric for User Experience
Interacting with Computers
Utility of human-computer interactions: toward a science of preference measurement
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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This paper proposes and tests the Usability Perception Scale (UPscale), developed to evaluate the perceived usability of eco-feedback. This tool builds on previous system usability scales and includes sub-scales for ease of use and engagement. The scale was tested via an online survey of 1103 US residents. Factor analysis supported a two-factor solution, supporting subscales for ease of use and engagement. Reliability tests revealed high levels of internal consistency for the overall scale and both subscales. A test of criterion validity with behavioral intention found significant correlations with both subscales, suggesting that usability is a key mediator for behavior change. Finally, ANOVA results found differences between randomly assigned images, suggesting the scale has sufficient sensitivity for use in experimental research. Future research is suggested to test abbreviated versions as well as to further assess this scale with actual behavioral pilot studies.