Development of an instrument measuring user satisfaction of the human-computer interface
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing the user interface (2nd ed.): strategies for effective human-computer interaction
Designing the user interface (2nd ed.): strategies for effective human-computer interaction
Measuring usability: preference vs. performance
Communications of the ACM
Adaptivity: system-initiated individualization
Adaptive user support
A user interface integrating adaptability and adaptivity
Adaptive user support
How might people interact with agents
Software agents
Designing agents as if people mattered
Software agents
User modeling in adaptive interfaces
UM '99 Proceedings of the seventh international conference on User modeling
User Modeling and User-Adapted Interaction
User Modeling for Adaptive News Access
User Modeling and User-Adapted Interaction
Modeling Student Knowledge: Cognitive Tutors in High School and College
User Modeling and User-Adapted Interaction
Pragmatic user modelling for complex commercial systems
Pragmatic user modelling for complex commercial systems
Vive la difference! individualised interaction with users
IJCAI'95 Proceedings of the 14th international joint conference on Artificial intelligence - Volume 1
Modeling Student Knowledge: Cognitive Tutors in High School and College
User Modeling and User-Adapted Interaction
User interfaces and help systems: from helplessness to intelligent assistance
Artificial Intelligence Review
Tailoring Privacy to Users' Needs
UM '01 Proceedings of the 8th International Conference on User Modeling 2001
Personalised hypermedia presentation techniques for improving online customer relationships
The Knowledge Engineering Review
Improving the prediction accuracy of recommendation algorithms: Approaches anchored on human factors
Interacting with Computers
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While user modelling has produced many research-based systems, comparatively little progress has been made in the development of user modelling components for commercial software systems. The development of minimalist user modelling components which are simplified to provide “just enough” assistance to a user through a pragmatic adaptive user interface is seen by many as an important step toward this goal. This paper describes the development, implementation, and evaluation of a minimalist user modelling component for the Tax and Investment Management Strategizer (TIMS), a complex commercial software system for financial management. This user modelling component manages several levels of adaptations designed to assist novice users in dealing with the complexity of this software package. Important issues and considerations for the development of user modelling components for commercial software systems and the evaluation of such systems in commercial settings are also discussed.