Working out a common task: design and evaluation of user-intelligent system collaboration

Authors:
Daniela Petrelli;Vitaveska Lanfranchi;Fabio Ciravegna
Affiliations:
Information Studies, Sheffield University, Sheffield, UK;Computer Science, Sheffield University, Sheffield, UK;Computer Science, Sheffield University, Sheffield, UK
Venue:
INTERACT'05 Proceedings of the 2005 IFIP TC13 international conference on Human-Computer Interaction
Year:
2005

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Abstract

This paper describes the design and user evaluation of an intelligent user interface intended to mediate between users and an Adaptive Information Extraction (AIE) system. The design goal was to support a synergistic and cooperative work. Laboratory tests showed the approach was efficient and effective; focus groups were run to assess its ease of use. Logs, user satisfaction questionnaires, and interviews were exploited to investigate the interaction experience. We found that user’ attitude is mainly hierarchical with the user wishing to control and check the system’s initiatives. However when confidence in the system capabilities rises, a more cooperative interaction is adopted.