Development of an instrument measuring user satisfaction of the human-computer interface
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Usability Engineering
COPLINK: managing law enforcement data and knowledge
Communications of the ACM
Distributing the cost of securing a transportation infrastructure
ISI'06 Proceedings of the 4th IEEE international conference on Intelligence and Security Informatics
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In this paper, we report on two user-centric evaluation studies of COPLINK, a suite of criminal data mining and knowledge management applications developed at the University of Arizona. Our evaluations concentrate on system usability and user acceptance in the law enforcement setting. Findings from our studies provide insights to digital government systems evaluation and also shed light on how government agencies can design management interventions that foster technology acceptance and use.