Development of an instrument measuring user satisfaction of the human-computer interface
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Improving a human-computer dialogue
Communications of the ACM
Heuristic evaluation of user interfaces
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Usability—context, framework, definition, design and evaluation
Human factors for informatics usability
Usability inspection methods
Measuring usability: are effectiveness, efficiency, and satisfaction really correlated?
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Designing the User Interface: Strategies for Effective Human-Computer Interaction
Designing the User Interface: Strategies for Effective Human-Computer Interaction
Usability Engineering
A Guide to Usability: Human Factors in Computing
A Guide to Usability: Human Factors in Computing
ERP localization: exploratory study in translation: European and Brazilian Portuguese
Proceedings of the 26th annual ACM international conference on Design of communication
Evaluation criteria for assessing the usability of ERP systems
Proceedings of the 2009 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists
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In this paper we estimated three models that may be used to identify performance of a ERP system. As dependent variables, generic performance variables were used (effectiveness, efficiency and satisfaction). As independent variables we used usability criteria. Those were derived from literature and but their inclusion in the models was estimated. In what concerns independent variables several criteria were identified like existence of online support, easiness of interpretation of output, support to navigation, help and documentation or minimize of memory load.