Nancy Meachim
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The Impact of Vaporware, Reliable Software, Vendor Dependence and Fulfilled Promises on Customers‘ Perceptions/Experiences and Vendor Reputation
Software Quality Control
Software Preannouncements and Their Impact on Customers' Perceptions and Vendor Reputation
Journal of Management Information Systems
A Comprehensive Model for Assessing the Quality and Productivity of the Information Systems Function: Toward a Theory for Information Systems Assessment
Information Resources Management Journal