Applied multivariate statistics for the social sciences
Applied multivariate statistics for the social sciences
Code complete: a practical handbook of software construction
Code complete: a practical handbook of software construction
Users to vendors: quality, quality, quality
Datamation
Software ship dates under scrutiny
Software Magazine
Anchoring data quality dimensions in ontological foundations
Communications of the ACM
Communications of the ACM
Software Engineering: A Practitioner's Approach
Software Engineering: A Practitioner's Approach
Measuring the organizational impact of information technology investment: an exploratory study
Journal of Management Information Systems - Special section: Realizing value from information technology investment
Public grid computing participation: An exploratory study of determinants
Information and Management
How Hypertext Links Influence Consumer Perceptions to Build and Degrade Trust Online
Journal of Management Information Systems
Factors and effects of information credibility
Proceedings of the ninth international conference on Electronic commerce
Software Functionality: A Game Theoretic Analysis
Journal of Management Information Systems
The Pricing Strategy Guideline Framework for SaaS Vendors
International Journal of Strategic Information Technology and Applications
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Software preannouncements are often called vaporware (systems or features announced long before a ship date). The challenge confronting software vendors and consumers is understanding the balance between the need to inform the market and the negative consequences of unfulfilled promises. Based on signaling theory from marketing science and research, this study looks at the perceived importance of software preannouncement factors on customers, of unfulfilled promises and unreliable software on a company's reputation, and whether vendor dependence changes these perceptions. Database administrators were surveyed on the perceptions of their database software vendor. Fulfilling commitments to software functionality was more strongly correlated with vendor reputation than on-time delivery of the software. Customer dependence on the vendor was not correlated with perceptions of vendor reputation and credibility. Thus, unlike other industries, it seems that vendors can use software delivery time preannouncements for competitive purposes with minimal concern for the impact on customers, provided the software ultimately delivers the features and functionality promised and is largely free of errors.