"Online Legitimacy": Defining Institutional Symbolisms for the Design of Information Artifact in the Web Mediated Information Environment (W-MIE)

  • Authors:
  • Emma Nuraihan Mior Ibrahim;Nor Laila Noor

  • Affiliations:
  • Department of System Sciences, Faculty of InformationTechnology and Quantitative Sciences, Universiti Teknologi MARA, Shah Alam, Malaysia 40450;Department of System Sciences, Faculty of InformationTechnology and Quantitative Sciences, Universiti Teknologi MARA, Shah Alam, Malaysia 40450

  • Venue:
  • Proceedings of the Symposium on Human Interface 2009 on Human Interface and the Management of Information. Information and Interaction. Part II: Held as part of HCI International 2009
  • Year:
  • 2009

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Abstract

The global nature of the Internet raises questions about variety of ways, whether and how trust is established that guide people's behavior and beliefs. This study explores on the understanding of trust from the non technical perspectives in the context of web mediated information environment (W-MIE); conceptualized within the notion of online legitimacy [1]. We take up the problem of how to enhance the trustworthiness of information on the web through the design deployment that can be rationalized and understood by the ordinary users. The paper highlights four dimensions of design elements that make up the Institutional Trust Inducing Features framework [2] which warrants increased attention. This paper is merely situating our comments in designing information artifact within a sensitive context that is culturally imbued beyond the typical security scope but rather the conceptual understand-ing on how user's engage with information interactions.