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Communications of the ACM
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Communications of the ACM
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MIS Quarterly
External manifestations of trustworthiness in the interface
Communications of the ACM
Electronic Commerce: Control Issues for Securing Virtual Enterprises
Electronic Commerce: Control Issues for Securing Virtual Enterprises
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International Journal of Electronic Commerce
A Trust Model for Consumer Internet Shopping
International Journal of Electronic Commerce
Proceedings of the Symposium on Human Interface 2009 on Human Interface and the Management of Information. Information and Interaction. Part II: Held as part of HCI International 2009
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A comprehensive conceptulization of trust in B2B electronic commerce should include trust in the infrastructure and the underlying control and support mechanisms. We refer to this new target of trust as "technology trust, " which is described as the subjective belief by which an organization assesses that the underlying technology infrastructure and support mechanisms are capable of supporting inter-organizational communications, transactions, and collaborations. We describe technology trust as a higher-order construct comprising of transaction (a) confidentiality, (b) integrity, (c) authentication, (d) non-repudiation, (e) access control (f) availability, and (g) best business practices. We conceptualize technology trust drawing upon the notion of institutional trust, and particularly the dimension of situational normality. We describe how bi-lateral (dyadic) and third-party institutionalized technology-related practices can institute situational normality in B2B electronic commerce. This chapter contributes to the understanding of the conceptual foundations of technology trust by bridging the gap between technological solutions from an institutional trust perspective (technology trust), interorganizational trust, and value creation in B2B electronic commerce. We conclude by discussing the study's theoretical and managerial implications toward instituting and making use of technology trust.