The effect of communication modality on cooperation in online environments
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
The researcher's dilemma: evaluating trust in computer-mediated communication
International Journal of Human-Computer Studies - Special issue: Trust and technology
The mechanics of trust: a framework for research and design
International Journal of Human-Computer Studies
Collocation blindness in partially distributed groups: is there a downside to being collocated?
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Sounds good to me: effects of photo and voice profiles on gaming partner choice
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Perceptions of trustworthiness online: the role of visual and textual information
Proceedings of the 2010 ACM conference on Computer supported cooperative work
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'Bad' behavior is a serious problem in many online social situations, such as chat rooms. One potential reason is that social norms for 'proper' interpersonal behavior are not invoked in these situations as they are in face-to-face interactions. We describe a game we developed to explore good and bad behavior in computer-mediated situations. We found that increasing the 'social' nature of the interaction through voice communication between game partners decreased aversive behavior, but having profile information about the other person had little impact.