Decreasing online 'bad' behavior

  • Authors:
  • John P. Davis;Shelly Farnham;Carlos Jensen

  • Affiliations:
  • Microsoft Research, Redmond, WA;Microsoft Research, Redmond, WA;Georgia Tech, Atlanta, GA

  • Venue:
  • CHI '02 Extended Abstracts on Human Factors in Computing Systems
  • Year:
  • 2002

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Abstract

'Bad' behavior is a serious problem in many online social situations, such as chat rooms. One potential reason is that social norms for 'proper' interpersonal behavior are not invoked in these situations as they are in face-to-face interactions. We describe a game we developed to explore good and bad behavior in computer-mediated situations. We found that increasing the 'social' nature of the interaction through voice communication between game partners decreased aversive behavior, but having profile information about the other person had little impact.