Self-selection, slipping, salvaging, slacking, and stoning: the impacts of negative feedback at eBay
Proceedings of the 6th ACM conference on Electronic commerce
The mechanics of trust: a framework for research and design
International Journal of Human-Computer Studies
Is an apology enough?: how to resolve trust breakdowns in episodic online interactions
BCS-HCI '07 Proceedings of the 21st British HCI Group Annual Conference on People and Computers: HCI...but not as we know it - Volume 2
From theory to practice: forgiveness as a mechanism to repair conflicts in CMC
iTrust'06 Proceedings of the 4th international conference on Trust Management
How much do you tell?: information disclosure behaviour indifferent types of online communities
Proceedings of the fourth international conference on Communities and technologies
Personality traits, usage patterns and information disclosure in online communities
Proceedings of the 23rd British HCI Group Annual Conference on People and Computers: Celebrating People and Technology
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The online trust discussion is focused on mechanisms for building and maintaining user trust. This paper introduces the relevance of providing for the repair of trust breakdowns. Three criteria are proposed for designing reparative mechanisms within trading systems. The reparative ability of two existing systems is then evaluated by using these criteria as a framework.