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Management Science - Special issue: Frontier research on information systems and economics
Analyzing the economic efficiency of eBay-like online reputation reporting mechanisms
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Understanding user behavior in online feedback reporting
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Reputation in the joint venture game
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Recovering trust and avoiding escalation: an overlooked design goal of social systems
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Electronic Commerce Research and Applications
In praise of forgiveness: Ways for repairing trust breakdowns in one-off online interactions
International Journal of Human-Computer Studies
An Empirical Investigation of Third-Party Seller Rating Systems in E-Commerce: The Case of buySAFE
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A survey of attack and defense techniques for reputation systems
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Proceedings of the 11th International Conference on Electronic Commerce
Reputation in the venture games
AAAI'07 Proceedings of the 22nd national conference on Artificial intelligence - Volume 2
Reporting incentives and biases in online review forums
ACM Transactions on the Web (TWEB)
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Towards truthful feedback in p2p data structures
ODBASE'06/OTM'06 Proceedings of the 2006 Confederated international conference on On the Move to Meaningful Internet Systems: CoopIS, DOA, GADA, and ODBASE - Volume Part I
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Analysis of usage history for a large panel of eBay sellers suggests that both seller and buyer behavior change in response to changes in a seller's feedback profile. Sellers are more likely to stop listing items right after receiving a negative feedback. Sellers who continue listing do not seem to improve their performance in order to salvage their reputations. Instead, sellers get more negative feedback after receiving a negative feedback. One reason is that observed negative feedback appears to be symptomatic of a temporary decline in the seller's quality, which is also reflected in other transactions around the same time. Receipt of negative feedback might also cause a decline in seller quality, but we find only weak evidence of that. Empirical evidence does support a second hypothesis, that buyers appear to be more willing to give negative feedback to sellers who have recently received other negative feedback.