The application of forgiveness in social system design

Authors:
Asimina Vasalou;Jens Riegelsberger;Adam Joinson
Affiliations:
University of Bath, Bath, United Kingdom;Google, London, United Kingdom;University of Bath, Bath, United Kingdom
Venue:
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Year:
2009

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Abstract

When an offence occurs, the victim and offender can overcome the harm done through forgiveness. This paper demonstrates how forgiveness can be supported in social system design. We first describe what forgiveness is, how it is motivated and what benefits follow from forgiveness. Based on this theoretical analysis, we propose five provisions to guide designers who want to encourage reparation in social systems.