Video matters!: when communication ability is stressed, video helps

  • Authors:
  • Elizabeth S. Veinott;Judith S. Olson;Gary M. Olson;Xiaolan Fu

  • Affiliations:
  • University of Michigan, Ann Arbor, MI;University of Michigan, Ann Arbor, MI;University of Michigan, Ann Arbor, MI;Institute of Psychology, Beijing, China

  • Venue:
  • CHI EA '97 CHI '97 Extended Abstracts on Human Factors in Computing Systems
  • Year:
  • 1997

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Abstract

This study assesses whether remotely located pairs of people working on a collaborative task benefit from using video, looking in particular at people for whom communication is stressed. In this study, we extend the research on video-mediated communication to the domain of non-native speaker interactions. Thirty-six pairs performed a map task using either audio-only or audio-plus-video for communication. Half the pairs were non-native speakers, half were native speakers. As in many studies of video connectivity with native speakers, no benefit from the video was found. However, non-native speakers performed significantly better with a video connection than with audio-only.