UAI'99 Proceedings of the Fifteenth conference on Uncertainty in artificial intelligence
Effects of instant messaging on the management of multiple project trajectories
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Using context-aware computing to reduce the perceived burden of interruptions from mobile devices
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Project view IM: a tool for juggling multiple projects and teams
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Broadcasting information via display names in instant messaging
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Leveraging characteristics of task structure to predict the cost of interruption
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Surviving task interruptions: Investigating the implications of long-term working memory theory
International Journal of Human-Computer Studies
Unpacking the social dimension of external interruptions
Proceedings of the 2007 international ACM conference on Supporting group work
CASCON '07 Proceedings of the 2007 conference of the center for advanced studies on Collaborative research
Information "bridging" in a global organization
CASCON '07 Proceedings of the 2007 conference of the center for advanced studies on Collaborative research
"Are you watching this film or what?": interruption and the juggling of cohorts
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Self-interruption on the computer: a typology of discretionary task interleaving
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Multitasking and monotasking: the effects of mental workload on deferred task interruptions
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
On reconstruction of task context after interruption
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Effects of content and time of delivery on receptivity to mobile interruptions
Proceedings of the 12th international conference on Human computer interaction with mobile devices and services
Design and evaluation of a command recommendation system for software applications
ACM Transactions on Computer-Human Interaction (TOCHI)
Measuring multitasking behavior with activity-based metrics
ACM Transactions on Computer-Human Interaction (TOCHI)
Proceedings of the 13th International Conference on Human Computer Interaction with Mobile Devices and Services
Trusty: a tool to improve communication and collaboration in DSD
CRIWG'11 Proceedings of the 17th international conference on Collaboration and technology
Interactive or interruptive? Instant messaging at work
Decision Support Systems
Context-dependent awareness support in open collaboration environments
User Modeling and User-Adapted Interaction
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Scheduling with preemption for incident management: when interrupting tasks is not such a bad idea
Proceedings of the Winter Simulation Conference
Instant Messaging in Global Software Teams
International Journal of e-Collaboration
Activity-centric support for ad hoc knowledge work: a case study of co-activity manager
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Estimation of interruptibility during office work based on PC activity and conversation
HCI'13 Proceedings of the 15th international conference on Human Interface and the Management of Information: information and interaction for learning, culture, collaboration and business - Volume Part III
| Hi-index | 0.00 |
This paper describes a study that probes the cost of interrupting users with instant messages during different phases of a computing task. We found that interrupting users during the "evaluation phase" of the task resulted in significantly longer completion times than interruptions in other phases. We also found that interruptions that were irrelevant to the task resulted in longer times to process the message and longer task resumption times than relevant messages. These initial results have implications for the principled design of intelligent interrupters and instant messages.