Information "bridging" in a global organization

Authors:
Allen E. Milewski;Marilyn Tremaine;Richard Egan;Suling Zhang;Felix Köbler;Patrick O'Sullivan
Affiliations:
Monmouth University;Rutgers University;New Jersey Institute of Technology;New Jersey Institute of Technology;Technische Universität München, DE;IBM Corporation, Ireland
Venue:
CASCON '07 Proceedings of the 2007 conference of the center for advanced studies on Collaborative research
Year:
2007

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Abstract

This paper describes an interview study investigating the collaborative information-seeking and sharing practices of a global software testing team. A site located in Europe was used as a temporal bridge to help in managing time zome differences between the US, China and India, All sites utilized this bridge for critical, synchronous information seeking. Interviews suggest that bridging can be a taxing job and that the success of the bridging arragement depended upon an intricate balance of temporal, infrastructure and cultural factors.