Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Timespace in the workplace: dealing with interruptions
CHI '95 Conference Companion on Human Factors in Computing Systems
Providing presence cues to telephone users
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Going wireless: behavior & practice of new mobile phone users
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Quiet calls: talking silently on mobile phones
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
ConNexus to awarenex: extending awareness to mobile users
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Interacting with the telephone
International Journal of Human-Computer Studies
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Dealing with mobility: understanding access anytime, anywhere
ACM Transactions on Computer-Human Interaction (TOCHI)
Taming of the ring: context specific social mediation for communication devices
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Context-Aware Telephony Over WAP
Personal and Ubiquitous Computing
Calls.calm: enabling caller and callee to collaborate
CHI '01 Extended Abstracts on Human Factors in Computing Systems
Predicting human interruptibility with sensors: a Wizard of Oz feasibility study
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Coordinating communication: awareness displays and interruption
CHI '03 Extended Abstracts on Human Factors in Computing Systems
Why are mobile phones annoying?
Behaviour & Information Technology
Intelligibility and accountability: human considerations in context-aware systems
Human-Computer Interaction
UAI'99 Proceedings of the Fifteenth conference on Uncertainty in artificial intelligence
Responsiveness in instant messaging: predictive models supporting inter-personal communication
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Context-aware telephony: privacy preferences and sharing patterns
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Biases in human estimation of interruptibility: effects and implications for practice
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
GI '07 Proceedings of Graphics Interface 2007
End-user privacy in human-computer interaction
Foundations and Trends in Human-Computer Interaction
A context-aware virtual secretary in a smart office environment
MM '08 Proceedings of the 16th ACM international conference on Multimedia
IM waiting: timing and responsiveness in semi-synchronous communication
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Context-aware systems: A literature review and classification
Expert Systems with Applications: An International Journal
To answer or not to answer: that is the question for cell phone users
CHI '09 Extended Abstracts on Human Factors in Computing Systems
International Journal of Human-Computer Studies
Technology-mediated interruption management
International Journal of Human-Computer Studies
Telling calls: making informed call handling decisions
Proceedings of the 8th ACM Conference on Designing Interactive Systems
Telling calls: facilitating mobile phone conversation grounding and management
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Undistracted driving: a mobile phone that doesn't distract
Proceedings of the 12th Workshop on Mobile Computing Systems and Applications
An interactive and flexible information visualization method
Information Sciences: an International Journal
Understanding how the projection of availability state impacts the reception incoming communication
Proceedings of the 2013 conference on Computer supported cooperative work
Revisiting phone call UIs for multipurpose mobile phones
Proceedings of the 15th international conference on Human-computer interaction with mobile devices and services
Hi-index | 0.00 |
A problem with the location-free nature of cell phones is that callers have difficulty predicting receivers' states, leading to inappropriate calls. One promising solution involves helping callers decide when to interrupt by providing them contextual information about receivers. We tested the effectiveness of different kinds of contextual information by measuring the degree of agreement between receivers' desires and callers' decisions. In a simulation, five groups of participants played the role of 'Callers', choosing between making calls or leaving messages, and a sixth group played the role of 'Receivers', choosing between receiving calls or receiving messages. Callers were provided different contextual information about Receivers' locations, their cell phones' ringer state, the presence of others, or no information at all. Callers provided with contextual information made significantly more accurate decisions than those without it. Our results suggest that different contextual information generates different kinds of improvements: more appropriate interruptions or better avoidance of inappropriate interruptions. We discuss the results and implications for practice in the light of other important considerations, such as privacy and technological simplicity.