Coordinating communication: awareness displays and interruption

  • Authors:
  • Laura Dabbish;Robert Kraut

  • Affiliations:
  • Carnegie Mellon University, Pittsburgh, PA;Carnegie Mellon University, Pittsburgh, PA

  • Venue:
  • CHI '03 Extended Abstracts on Human Factors in Computing Systems
  • Year:
  • 2003

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Abstract

In this paper, we describe a laboratory experiment to determine whether peripheral awareness information about a remote collaborator's workload aids in timing interruptive communication. Our results indicate that a display with an abstract representation of a collaborator's workload is best in that it leads to better timing of interruptions without overwhelming the interrupter.