Conveying availability and capability to communicate in naturalistic interaction

Authors:
Victoria Land;Mary Lumkin;David Frohlich
Affiliations:
University of Surrey, Ipswich, Suffolk;British Telecommunications plc, Ipswich, Suffolk;University of Surrey, Guildford, Surrey
Venue:
BCS-HCI '08 Proceedings of the 22nd British HCI Group Annual Conference on People and Computers: Culture, Creativity, Interaction - Volume 2
Year:
2008

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Abstract

This paper investigates the basis for social awareness; analysing naturalistic data to understand how people convey availability and capability to communicate in everyday interaction and how they use existing presence systems. The findings show that people in close personal relationships provide intermittent information about their activities and plans which are used to infer and negotiate future contact and communication decisions. The implications for more sophisticated cross-media communication systems are discussed.