The Use and Misuse of Focus Groups
IEEE Software
Designing visualizations of social activity: six claims
CHI '03 Extended Abstracts on Human Factors in Computing Systems
If not now, when?: the effects of interruption at different moments within task execution
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A cognitive meta-analysis of design approaches to interruptions in intelligent environments
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Using mental load for managing interruptions in physiologically attentive user interfaces
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Conveying availability and capability to communicate in naturalistic interaction
BCS-HCI '08 Proceedings of the 22nd British HCI Group Annual Conference on People and Computers: Culture, Creativity, Interaction - Volume 2
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The increase in channels and formats of personal communication such as email, instant messaging, and mobile phones, has generated new problems both with selecting the appropriate method to contact someone and communicating a preference for incoming communication. Some applications, such as instant messaging have partially addressed this problem with status and away messages, but this approach offers limited communication options and only works for this communication channel. Following a user-centered design approach, we explored the needs of users to manage their communication channels. Using diaries, observations, and directed story-telling interviews we generated a set of observed needs. We then generated concept scenarios that capture these needs and performed a concept validation with a focus group looking for an overlap between our observed needs and the focus groups perceived needs. This paper documents our findings and offers implications for designers addressing these communication needs.