A cognitive meta-analysis of design approaches to interruptions in intelligent environments

  • Authors:
  • Antti Oulasvirta;Antti Salovaara

  • Affiliations:
  • Helsinki Institute for Information Technology, HUT, Finland;Helsinki Institute for Information Technology, HUT, Finland

  • Venue:
  • CHI '04 Extended Abstracts on Human Factors in Computing Systems
  • Year:
  • 2004

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Abstract

Minimizing interruptions to users is a crucial and acknowledged precondition for the adoption of new intelligent technologies such as ubiquitous and proactive computing. This paper takes a step toward achieving a consensus among the numerous existing approaches addressing the challenge posed by interruptions. We start by explicating why interruptions are considered important. We then reveal similarities and differences among the approaches from a cognitive viewpoint. It appears that the approaches draw from different assumptions about human cognition. Some of the approaches contain inconsistencies. The cognitive analysis also inspires directions for future work.