Quiet calls: talking silently on mobile phones
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Controlling interruptions: awareness displays and social motivation for coordination
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Using context-aware computing to reduce the perceived burden of interruptions from mobile devices
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Managing availability: Supporting lightweight negotiations to handle interruptions
ACM Transactions on Computer-Human Interaction (TOCHI)
Behaviour & Information Technology
"Are you watching this film or what?": interruption and the juggling of cohorts
Proceedings of the 2008 ACM conference on Computer supported cooperative work
The scope and importance of human interruption in human-computer interaction design
Human-Computer Interaction
To answer or not to answer: that is the question for cell phone users
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Technology-mediated interruption management
International Journal of Human-Computer Studies
Bayesphone: precomputation of context-sensitive policies for inquiry and action in mobile devices
UM'05 Proceedings of the 10th international conference on User Modeling
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Call handling decisions are made based on explicit information such as caller ID and/or implicit knowledge inferred from previous interactions. Our previous work showed that people often answer calls to find out the reason behind the call. This suggests that the provision of explicit information regarding what a call is about or under what circumstances is it being made can be of value in call handling decisions. To explore this concept we developed Telling Calls a prototype application for cell phone users to provide and receive call related information. We present the design rationale and lessons learned from qualitative accounts of users' experience with the application in their daily life. Our findings confirm the utility of our design and suggest ways in which we can improve the design to support informed call handling decisions in mobile phones.