A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Providing presence cues to telephone users
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Quiet calls: talking silently on mobile phones
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Taming of the ring: context specific social mediation for communication devices
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Contact management: identifying contacts to support long-term communication
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Calls.calm: enabling caller and callee to collaborate
CHI '01 Extended Abstracts on Human Factors in Computing Systems
Wan2tlk?: everyday text messaging
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
How push-to-talk makes talk less pushy
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Persistence matters: making the most of chat in tightly-coupled work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Lilsys: Sensing Unavailability
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Using context-aware computing to reduce the perceived burden of interruptions from mobile devices
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Managing availability: Supporting lightweight negotiations to handle interruptions
ACM Transactions on Computer-Human Interaction (TOCHI)
A Look at Tokyo Youth at Leisure: Towards the Design of New Media to Support Leisure Outings
Computer Supported Cooperative Work
GI '07 Proceedings of Graphics Interface 2007
Coordinating initiation and response in computer-mediated communication
Coordinating initiation and response in computer-mediated communication
Location and activity sharing in everyday mobile communication
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Behaviour & Information Technology
The scope and importance of human interruption in human-computer interaction design
Human-Computer Interaction
To answer or not to answer: that is the question for cell phone users
CHI '09 Extended Abstracts on Human Factors in Computing Systems
A large scale study of text-messaging use
Proceedings of the 12th international conference on Human computer interaction with mobile devices and services
Bayesphone: precomputation of context-sensitive policies for inquiry and action in mobile devices
UM'05 Proceedings of the 10th international conference on User Modeling
Understanding how the projection of availability state impacts the reception incoming communication
Proceedings of the 2013 conference on Computer supported cooperative work
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Current cell phone designs are limited by the information a caller can provide to the receiver at the time of a call. As a result callers are handicapped in effectively negotiating interaction commitment from the receiver, and perhaps more importantly, receivers are unable to make informed call handling decisions. To examine the nature of this information gap we 1) developed Telling Calls, a mobile phone application which allows users to provide and receive information such as what the call is about and the circumstances of the caller under which it is being made, and 2) conducted a qualitative field study (36 users) and a quantitative field study (30 users) of Telling Calls use. Together these studies provide insights on how additional caller generated information shared at the time of call handling effectively improves the process of negotiating interaction commitment, and establishing common ground.