Putting systems into place: a qualitative study of design requirements for location-aware community systems

  • Authors:
  • Quentin Jones;Sukeshini A. Grandhi;Steve Whittaker;Keerti Chivakula;Loren Terveen

  • Affiliations:
  • New Jersey Institute of Technology;New Jersey Institute of Technology;University of Minnesota;New Jersey Institute of Technology;University of Sheffield

  • Venue:
  • CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
  • Year:
  • 2004

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Abstract

We present a conceptual framework for location-aware community systems and results from two studies of how socially-defined places influence people's information sharing and communication needs. The first study identified a relationship between people's familiarity with a place and their desire for either stable or dynamic place-related information. The second study explored the utility of various system features highlighted by our conceptual framework. It clarified the role of place information in informal social interaction; it also showed that people valued, and were willing to provide information such as ratings, comments, and event records relevant to a place. These preliminary findings have important implications for the design of location-aware community systems. In particular, they suggest that such systems must integrate information about places with data about users' personal routines and social relationships.