An Empirical Study of the Use Contexts and Usability Problems in Mobile Internet
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 5 - Volume 5
The Conference Assistant: Combining Context-Awareness with Wearable Computing
ISWC '99 Proceedings of the 3rd IEEE International Symposium on Wearable Computers
Usability of mobile devices and intelligently adapting to a user's needs
ISICT '03 Proceedings of the 1st international symposium on Information and communication technologies
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
What drives mobile commerce? An empirical evaluation of the revised technology acceptance model
Information and Management
Mobile information access: A study of emerging search behavior on the mobile Internet
ACM Transactions on the Web (TWEB)
A diary study of mobile information needs
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A user study of auditory versus visual interfaces for use while driving
International Journal of Human-Computer Studies
Understanding the intent behind mobile information needs
Proceedings of the 14th international conference on Intelligent user interfaces
Contextual patterns in mobile service usage
Personal and Ubiquitous Computing
Design patterns for user interface for mobile applications
Advances in Engineering Software
Information needs and practices of active mobile Internet users
Mobility '09 Proceedings of the 6th International Conference on Mobile Technology, Application & Systems
Usability risk level evaluation for physical user interface of mobile phone
Computers in Industry
Context-Aware recommendations on the mobile web
OTM'05 Proceedings of the 2005 OTM Confederated international conference on On the Move to Meaningful Internet Systems
Organization-Oriented measurement and evaluation framework for software and web engineering projects
ICWE'05 Proceedings of the 5th international conference on Web Engineering
Understanding mobile web and mobile search use in today's dynamic mobile landscape
Proceedings of the 13th International Conference on Human Computer Interaction with Mobile Devices and Services
Understanding tablet use: a multi-method exploration
MobileHCI '12 Proceedings of the 14th international conference on Human-computer interaction with mobile devices and services
A large-scale study of daily information needs captured in situ
ACM Transactions on Computer-Human Interaction (TOCHI)
| Hi-index | 0.00 |
The paper seeks to address three objectives related to mobile information needs fulfillment. First, it examines factors affecting users' perceptions and actual fulfillment. Next, it identifies technical/functional aspects of mobile phones which influence fulfillment. Third, it investigates how contextual factors trigger information needs and affect fulfillment. A one-week diary study involving 20 participants as well as individual interviews were conducted. Three main findings were as follows. One, factors affecting perceived mode of fulfillment included users' proficiency, perceived ease of use, conduciveness of the environment and accuracy of information while factors affecting the actual fulfillment involved cost of services, urgency of information needs, responsiveness of mobile phones, and privacy of personal data. Two, mobile phones were found to possess a combination of features which enhanced as well as impeded fulfillment. Three, contexts which triggered information needs were location, intended activity and social surroundings while those which influenced fulfillment were location, time, current activity and social surroundings. This paper concludes with three implications.