Emotion as an indicator for future interruptive notification experiences

Authors:
Celeste Paul;Anita Komlodi
Affiliations:
University of Maryland Baltimore County, Baltimore, Maryland, USA;University of Maryland Baltimore County, Baltimore, Maryland, USA
Venue:
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Year:
2012

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Abstract

This paper explores the relationship between emotion and the notification experience. We found a strong relationship between the user emotions used to describe interruptive notification experiences and whether the users wanted similar interruptive notifications again in the future. Participants were likely to want similar future interruptive notifications if they described their interruptive notification experiences using positive words. They were likely to not want similar future interruptive notifications if they described their interruptive notification experiences using negative words. The implications for the use of this knowledge in the design of intelligent systems and potential for future work are also discussed.