EuroPARC's integrated interactive intermedia facility (IIIF): early experiences
Proceedings of the IFIP WG 8.4 confernece on Multi-user interfaces and applications
Using spatial cues to improve videoconferencing
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Multiparty videoconferencing at virtual social distance: MAJIC design
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Trust breaks down in electronic contexts but can be repaired by some initial face-to-face contact
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Leveraging the asymmetric sensitivity of eye contact for videoconference
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Effects of four computer-mediated communications channels on trust development
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The researcher's dilemma: evaluating trust in computer-mediated communication
International Journal of Human-Computer Studies - Special issue: Trust and technology
MultiView: spatially faithful group video conferencing
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Human-Computer Interaction
A descriptive screenshot analysis in a mixed presence setting
OZCHI '07 Proceedings of the 19th Australasian conference on Computer-Human Interaction: Entertaining User Interfaces
Real ethics in a virtual world
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Visual filler: facilitating smooth turn-taking in video conferencing with transmission delay
CHI '08 Extended Abstracts on Human Factors in Computing Systems
In praise of forgiveness: Ways for repairing trust breakdowns in one-off online interactions
International Journal of Human-Computer Studies
Requirements and recommendations for an enhanced meeting viewing experience
MM '08 Proceedings of the 16th ACM international conference on Multimedia
Impact of seating positions on group video communication
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Linguistic mimicry and trust in text-based CMC
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Towards environment-to-environment (E2E) multimedia communication systems
SAME '08 Proceedings of the 1st ACM international workshop on Semantic ambient media experiences
More than face-to-face: empathy effects of video framing
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
In CMC we trust: the role of similarity
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Achieving eye contact in a one-to-many 3D video teleconferencing system
ACM SIGGRAPH 2009 papers
A comparative evaluation of TV video telephony with webcam and face to face communication
Proceedings of the seventh european conference on European interactive television conference
Multi-view lenticular display for group teleconferencing
Proceedings of the 2nd International Conference on Immersive Telecommunications
Towards Environment-to-Environment (E2E) multimedia communication systems
Multimedia Tools and Applications
GColl: A Flexible Videoconferencing Environment for Group-to-Group Interaction
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
Toward environment-to-environment (E2E) affective sensitive communication systems
MTDL '09 Proceedings of the first ACM international workshop on Multimedia technologies for distance learning
GColl: enhancing trust in flexible group-to-group videoconferencing
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Towards supporting phases in collaborative writing processes
CDVE'09 Proceedings of the 6th international conference on Cooperative design, visualization, and engineering
Automatic camera control using unobtrusive vision and audio tracking
Proceedings of Graphics Interface 2010
Investigating factors influencing trust in video-mediated communication
Proceedings of the 22nd Conference of the Computer-Human Interaction Special Interest Group of Australia on Computer-Human Interaction
Exploring trust in group-to-group video-conferencing
CHI '11 Extended Abstracts on Human Factors in Computing Systems
Designing interventions to reduce psychological distance in globally distributed teams
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work Companion
Awareness as an antidote to distance: making distributed groups cooperative and consistent
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Consistency in physical and on-screen action improves perceptions of telepresence robots
HRI '12 Proceedings of the seventh annual ACM/IEEE international conference on Human-Robot Interaction
One of the gang: supporting in-group behavior for embodied mediated communication
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The extended window metaphor for large high-resolution displays
EGVE - JVRC'10 Proceedings of the 16th Eurographics conference on Virtual Environments & Second Joint Virtual Reality
To see or not to see: a study comparing four-way avatar, video, and audio conferencing for work
Proceedings of the 17th ACM international conference on Supporting group work
In-body experiences: embodiment, control, and trust in robot-mediated communication
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Orchestration: tv-like mixing grammars applied to video-communication for social groups
Proceedings of the 21st ACM international conference on Multimedia
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Video conferencing is still considered a poor alternative to face-to-face meetings. In the business setting, where these systems are most prevalent, the misuse of video conferencing systems can have detrimental results, especially in high-stakes communications. Prior work suggests that spatial distortions of nonverbal cues, particularly gaze and deixis, negatively impact many aspects of effective communication in dyadic communications. However, video conferencing systems are often used for group-to-group meetings where spatial distortions are exacerbated. Meanwhile, its effects on the group dynamic are not well understood. In this study, we examine the effects that spatial distortions of nonverbal cues have on inter-group trust formation. We conducted a large (169 participant) study of group conferencing under various conditions. We found that the use of systems that introduce spatial distortions negatively affect trust formation patterns. On the other hand, these effects are essentially eliminated by using a spatially faithful video conferencing system.