Investigating factors influencing trust in video-mediated communication

Authors:
Cameron Teoh;Holger Regenbrecht;David O'Hare
Affiliations:
University of Otago Psychology, Dunedin, New Zealand;University of Otago, Dunedin, New Zealand;University of Otago Psychology, Dunedin, New Zealand
Venue:
Proceedings of the 22nd Conference of the Computer-Human Interaction Special Interest Group of Australia on Computer-Human Interaction
Year:
2010

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Abstract

Videoconferencing systems are increasingly used for a variety of tasks. Many of these tasks demand reliable, high quality communication support. Trust plays an important role in interpersonal communication, sometimes even as an enabler for effective communication. We present findings of an experimental study with 64 participants investigating the influence of task type and the amount of visual information available to the participants on trust and related factors. Significant effects were found for task type, view restrictions, satisfaction and social presence.