Effects of four computer-mediated communications channels on trust development
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Display and presence disparity in Mixed Presence Groupware
AUIC '04 Proceedings of the fifth conference on Australasian user interface - Volume 28
In-group/out-group effects in distributed teams: an experimental simulation
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Collocation blindness in partially distributed groups: is there a downside to being collocated?
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Multiview: improving trust in group video conferencing through spatial faithfulness
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
GColl: A Flexible Videoconferencing Environment for Group-to-Group Interaction
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
GColl: enhancing trust in flexible group-to-group videoconferencing
CHI '10 Extended Abstracts on Human Factors in Computing Systems
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Previous work has shown that supporting trust via computer-mediated communication can be a challenge, especially among strangers. In this paper, we report on an experiment comparing two group-to-group video-conferencing environments and face-to-face communication in their ability to support trust and mutual cooperation in a social dilemma task. There are pronounced differences in participant behaviour between the two video-conferencing designs, indicating higher mutual trust in one of the video-conferencing conditions. The decisive factor seems to be a discrepancy in the type of group identity that develops during the game. Moreover, our results suggest that a combination of personal displays and a unique video-stream of each participant present in the better video-conferencing condition contributed to this result.