Intellectual teamwork
Trust breaks down in electronic contexts but can be repaired by some initial face-to-face contact
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Effects of four computer-mediated communications channels on trust development
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Trust without touch: jump-start trust with social chat
CHI '01 Extended Abstracts on Human Factors in Computing Systems
Influencing group participation with a shared display
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Traveling blues: the effect of relocation on partially distributed teams
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Multiview: improving trust in group video conferencing through spatial faithfulness
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Meeting mediator: enhancing group collaborationusing sociometric feedback
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Human-Computer Interaction
Visualizing real-time language-based feedback on teamwork behavior in computer-mediated groups
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
IEEE Transactions on Systems, Man, and Cybernetics, Part B: Cybernetics - Special issue on human computing
Multimodal support for social dynamics in co-located meetings
Personal and Ubiquitous Computing
Emergent roles in decision-making tasks using group chat
Proceedings of the 2013 conference on Computer supported cooperative work
The communication patterns of technical leaders: impact on product development team performance
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Overt or subtle? Supporting group conversations with automatically targeted directives
Proceedings of the 19th international conference on Intelligent User Interfaces
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Sociometric feedback visualizes social signals among group members to increase their awareness of their communication patterns. We deployed the Meeting Mediator, a real-time sociometric feedback system to groups participating in two rounds of a social dilemma task: in one round, all members were co-located and in the other round, the members were geographically distributed. Laboratory results show that the sociometric feedback successfully increases the speaking time and the frequency of turn transitions of groups that are initially distributed and later co-located, and also leads to a higher cooperation rate, increasing the overall earnings of these groups. In addition, the sociometric feedback helps groups have a more consistent pattern of behavior before and after a change in their geographic distribution. Therefore, the sociometric feedback influences the communication patterns of distributed groups and makes them more cooperative. Furthermore, the sociometric feedback helps groups sustain those patterns of communication even after a change in geographic distribution.