What mix of video and audio is useful for small groups doing remote real-time design work?
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Trust breaks down in electronic contexts but can be repaired by some initial face-to-face contact
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Effects of four computer-mediated communications channels on trust development
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Collaborative Innovation Tools
Proceedings of the Joint JSAI 2001 Workshop on New Frontiers in Artificial Intelligence
Groupware and computer-supported cooperative work
The human-computer interaction handbook
Online communities: focusing on sociability and usability
The human-computer interaction handbook
Human values, ethics, and design
The human-computer interaction handbook
ACM Transactions on Computer-Human Interaction (TOCHI)
Trust in virtual teams: solved or still a mystery?
ACM SIGMIS Database
A tale of two online communities: fostering collaboration and creativity in scientists and children
Proceedings of the seventh ACM conference on Creativity and cognition
GColl: enhancing trust in flexible group-to-group videoconferencing
CHI '10 Extended Abstracts on Human Factors in Computing Systems
No sense of distance: improving cross-cultural communication with context-linked software tools
Proceedings of the 2011 iConference
Awareness as an antidote to distance: making distributed groups cooperative and consistent
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Virtual Team Process and Pathologies: A Theory of Adaptive Intervention
International Journal of e-Collaboration
Virtual Team Process and Pathologies: A Theory of Adaptive Intervention
International Journal of e-Collaboration
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Computer-mediated communication (CMC) is thought to be inadequate when one needs to establish trust. Rocco [4] found, for example, that discussions about agreements conducted over email were far less successful in engendering trust than those conducted face-to-face. But, if the participants met and did a team building exercise before the real task, trust was shown in spite of only having email to talk during the task. Here we show that if participants do not meet beforehand but rather engage in a text chat where they are told to "get to know each other" for a brief period, they show the same kinds of trust that you find when they meet beforehand face-to-face.