Trust breaks down in electronic contexts but can be repaired by some initial face-to-face contact
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Distance, dependencies, and delay in a global collaboration
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
How does radical collocation help a team succeed?
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Effects of four computer-mediated communications channels on trust development
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Trust without touch: jumpstarting long-distance trust with initial social activities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Communication and Trust in Global Virtual Teams
Organization Science
Effects of instant messaging on the management of multiple project trajectories
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
In-group/out-group effects in distributed teams: an experimental simulation
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
An experimental simulation of multi-site software development
CASCON '04 Proceedings of the 2004 conference of the Centre for Advanced Studies on Collaborative research
Human-Computer Interaction
CASCON '07 Proceedings of the 2007 conference of the center for advanced studies on Collaborative research
Awareness as an antidote to distance: making distributed groups cooperative and consistent
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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This experimental study looks at how relocation affected the collaboration patterns of partially-distributed work groups. Partially distributed teams have part of their membership together in one location and part joining at a distance. These teams have some characteristics of collocated teams, some of distributed (virtual) teams, and some dynamics that are unique. Previous experiments have shown that these teams are vulnerable to in-groups forming between the collocated and distributed members. In this study we switched the locations of some of the members about halfway through the experiment to see what effect it would have on these ingroups. People who changed from being isolated 'telecommuters' to collocators very quickly formed new collaborative relationships. People who were moved out of a collocated room had more trouble adjusting, and tried unsuccessfully to maintain previous ties. Overall, collocation was a more powerful determiner of collaboration patterns than previous relationships. Implications and future research are discussed.