Cultural difference and adaptation of communication styles in computer-mediated group brainstorming

Authors:
Hao-Chuan Wang;Susan F. Fussell;Leslie D. Setlock
Affiliations:
Cornell University, Ithaca, NY, USA;Cornell University, Ithaca, NY, USA;Cornell University, Ithaca, NY, USA
Venue:
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Year:
2009

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Abstract

Supporting creativity via collaborative group brainstorming is a prevalent practice in organizations. Today's technology makes it easy for international and intercultural group members to brainstorm together remotely, but surprisingly little is known about how culture and medium shape the underlying brainstorming process. In a laboratory study, we examined the influences of individual cultural background (American versus Chinese), group cultural composition (same- versus mixed-culture groups), and communication medium (text-only versus video-enabled chatrooms) on group brainstorming conversations. Cultural differences and adaptation in conversational talkativeness and responsiveness were identified. The text-only medium reduced cultural differences in talkativeness. Working in a mixed-culture group led to cultural adaptation in the communication style of Chinese but not American participants. We discuss implications for international group brainstorming.