Relational development in computer-supported groups
MIS Quarterly
Testing the technology acceptance model across cultures: a three country study
Information and Management
Computer-Mediated Communication and Majority Influence
Management Science
Can a lean e-mail medium be used for rich communication? a psychological perspective
European Journal of Information Systems
The effect of multimedia on perceived equivocality and perceived usefulness of information systems
MIS Quarterly - Special issue on Intensive research in information systems: using qualitative, interpretive, and case methods to study information technology—third installment
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Cultural Perceptions of Task-Technology Fit
Communications of the ACM
Cultural differences in the online behavior of consumers
Communications of the ACM
Cultural differences explaining the differences in results in GSS: implications for the next decade
Decision Support Systems - Special issue: Decision support systems: Directions for the next decade
The consideration of cultural differences in the design of information systems
Information and Management
Journal of Management Information Systems
Journal of Management Information Systems - Special issue: Information technology and its organizational impact
An exploratory investigation of two internet-based communication modes
Computer Standards & Interfaces
Information and Management
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
International Journal of Electronic Commerce
Journal of Management Information Systems
Proceedings of the 2009 international workshop on Intercultural collaboration
Cultural difference and adaptation of communication styles in computer-mediated group brainstorming
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Information Systems Research
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Computer mediated communication CMC technologies have benefited business organizations in many ways. Although there have been numerous studies on email use, studies have only begun to emerge regarding use patterns of instant messaging IM. This study investigated the use of email and IM within two different cultural settings: United States and Taiwan. Students enrolled in MIS courses from each country were split randomly into the IM and email groups for a problem-solving assignment. The variations of communication outcomes as measured in volume, quality, and use satisfaction, are checked against two categorical variables i.e., culture and communication tools, and at the same time controlled for perception on tool ease of use. Results show that culture and communication tools jointly affect all three outcome variables individually. The main effects were also statistically significant for volume and quality, but not for satisfaction. Respondents from different cultures prefer different communication methods, which are also collectively constrained by other factors like preference over contextual information and social norms. Such a difference in media preference, combined with media traits jointly affects the outcomes of communication. Managerial implications are provided.