Connections: new ways of working in the networked organization
Connections: new ways of working in the networked organization
The cost structure of sensemaking
INTERCHI '93 Proceedings of the INTERCHI '93 conference on Human factors in computing systems
Computer-Mediated Communication and Majority Influence
Management Science
Video helps remote work: speakers who need to negotiate common ground benefit from seeing each other
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Distributed Work
The Mutual Knowledge Problem and Its Consequences for Dispersed Collaboration
Organization Science
Controlling interruptions: awareness displays and social motivation for coordination
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Differential Interaction and Attribution in Collocated and Distributed Large-Scale Collaboration
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS'05) - Track 1 - Volume 01
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Cultural differences in the use of instant messaging in Asia and North America
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Human-Computer Interaction
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Human-Computer Interaction
Visual information as a conversational resource in collaborative physical tasks
Human-Computer Interaction
Using virtual interactions to explore leadership and collaboration in globally distributed teams
Proceedings of the 3rd international conference on Intercultural collaboration
Globally distributed content creation: developing consumable content for international markets
Proceedings of the 28th ACM International Conference on Design of Communication
Transnational HCI: humans, computers, and interactions in transnational contexts
CHI '11 Extended Abstracts on Human Factors in Computing Systems
Once broken, never fixed? the impact of culture and medium on repairing trust in CMC
IDGD'11 Proceedings of the 4th international conference on Internationalization, design and global development
Cultural appropriation: information technologies as sites of transnational imagination
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Computational representation of discourse practices across populations in task-based dialogue
Proceedings of the 4th international conference on Intercultural Collaboration
A Cross-Cultural Analysis of Communication Tools and Communication Outcomes
Journal of Global Information Management
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The increased globalization of the workplace and the availability of collaboration technologies are making CMC a necessary aspect of teamwork [27]. Culturally diverse teams are becoming the norm in knowledge-intensive projects that involve making sense of incomplete, ambiguous, and complex information (e.g., software development, new product design, customer service). The ability of teams to perform such tasks effectively is often a function of the media they use to collaborate and the culturally conditioned expectations of team members. We conducted a laboratory study to examine how different collaboration media and cultural backgrounds influence the sense-making process of culturally mixed and homogenous dyads. American, Chinese, and intercultural American-Chinese pairs of participants collaborated on two map navigation tasks using one of three technologies: video, audio, or IM. As predicted, culture and media interacted to affect the content and pattern of participants' communication.