Effects of four computer-mediated communications channels on trust development
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Effects of head-mounted and scene-oriented video systems on remote collaboration on physical tasks
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Communication and Trust in Global Virtual Teams
Organization Science
HICSS '96 Proceedings of the 29th Hawaii International Conference on System Sciences Volume 3: Collaboration Systems and Technology
Out of Sight, Out of Sync: Understanding Conflict in Distributed Teams
Organization Science
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Games for virtual team building
Proceedings of the 7th ACM conference on Designing interactive systems
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Human-Computer Interaction
Bridging the gap: discovering mental models in globally collaborative contexts
Proceedings of the 2009 international workshop on Intercultural collaboration
Proceedings of the 2009 international workshop on Intercultural collaboration
International Journal of Human-Computer Studies
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Despite advances in collaboration software, globally distributed teams face significant challenges, including variations in communication style, work behaviors, expectations and establishing common ground. Virtual worlds allow distributed team members to inhabit a shared space and to engage in cooperative activities. We report an exploratory study where newly formed cross-national teams engage in a cooperative game in which one team member has a leadership role. We describe behaviors observed supplemented by survey and interview data in terms of leadership, conflict management, social gaffes, and awareness of diversity. We suggest that cooperative activities under time pressure in a "low stakes" virtual environment may stimulate discussion that can foster greater understanding and effective interac- tion in real world collaborations.