Effects of head-mounted and scene-oriented video systems on remote collaboration on physical tasks

  • Authors:
  • Susan R. Fussell;Leslie D. Setlock;Robert E. Kraut

  • Affiliations:
  • Carnegie Mellon University, Pittsburgh, PA;Carnegie Mellon University, Pittsburgh, PA;Carnegie Mellon University, Pittsburgh, PA

  • Venue:
  • Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
  • Year:
  • 2003

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Abstract

This study assessed the value of two video configurations-a head-mounted camera with eye tracking capability and a scene camera providing a view of the work environment-on remote collaboration on physical (3D) tasks. Pairs of participants performed five robot construction tasks in five media conditions: side-by-side, audio-only, head-mounted camera, scene camera, and scene plus head cameras. Task completion times were shortest in the side-by-side condition, and shorter with the scene camera than in the audio-only condition. Participants rated their work quality highest when side-by-side, intermediate with the scene camera, and worst in the audio-only and head-camera conditions. Similarly, helpers' self-rated ability to assist workers and pairs' communication efficiency were highest in the side-by-side condition, but significantly higher with the scene camera than in the audio-only condition. The results demonstrate the value of a shared view of the work environment for remote collaboration on physical tasks.