Trust breaks down in electronic contexts but can be repaired by some initial face-to-face contact
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Video helps remote work: speakers who need to negotiate common ground benefit from seeing each other
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Effects of four computer-mediated communications channels on trust development
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Gender differences in trust perception when using IM and video
CHI '06 Extended Abstracts on Human Factors in Computing Systems
In praise of forgiveness: Ways for repairing trust breakdowns in one-off online interactions
International Journal of Human-Computer Studies
Proceedings of the 2009 international workshop on Intercultural collaboration
Cultural adaptation of conversational style in intercultural computer-mediated group brainstorming
Proceedings of the 2009 international workshop on Intercultural collaboration
Do strangers trust in video-mediated communication?
Proceedings of the 2009 international workshop on Intercultural collaboration
What's it worth to you?: the costs and affordances of CMC tools to asian and american users
Proceedings of the 2010 ACM conference on Computer supported cooperative work
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Communication in today's media choices of texts, tweets and posts remain influenced by who we are and our subjective context. Given globalization, distance education and diverse teams and workgroups, successful communicative interaction is facilitated by interpersonal trust, or the trust between conversational partners. When conflict erupts, as it will in relationships, in work groups and within organizations, the restoration of trust and stability is aided by one's personal analysis of internal and external factors. The objective of this study is to investigate how communication channels (IM and video) influence people from different cultures (China and the US) in trust development and trust reparation.