Virtual teams: reaching across space, time, and organizations with technology
Virtual teams: reaching across space, time, and organizations with technology
The Mutual Knowledge Problem and Its Consequences for Dispersed Collaboration
Organization Science
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Feedback for guiding reflection on teamwork practices
Proceedings of the 2007 international ACM conference on Supporting group work
The Impact of Cultural Diversity on Global Virtual Team Collaboration A Social Identity Perspective
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
The complexity of richness: Media, message, and communication outcomes
Information and Management
I'm sad you're sad: emotional contagion in CMC
Proceedings of the 2008 ACM conference on Computer supported cooperative work
The language of emotion in short blog texts
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Human-Computer Interaction
Cultural difference and adaptation of communication styles in computer-mediated group brainstorming
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
What's it worth to you?: the costs and affordances of CMC tools to asian and american users
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
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In this paper we explore how and why communication problems such as lack of understanding, low involvement, and negative emotions emerged during the computer-mediated conversations of same-culture and cross-culture pairs. We used retrospective analysis, in which pairs of cross-culture and same-culture American and Chinese participants collaborated on a crime-solving task via Instant Messaging (IM), and later reviewed their IM conversations to report their thoughts and feelings on a minute-by-minute basis. We found differences in the types of messages people produced based on the cultural combination of the pairs. We also found that the content of their partner's messages influenced participants' involvement and negative emotions during the conversation. Our results provide insights into the conversational processes of computer-mediated intercultural teams, and have implications for the design of intercultural collaboration tools.