Use cases: requirements in context
Use cases: requirements in context
Conversation trees and threaded chats
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Usability engineering: scenario-based development of human-computer interaction
Usability engineering: scenario-based development of human-computer interaction
Technology probes: inspiring design for and with families
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Understanding the micronote lifecycle: improving mobile support for informal note taking
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Exploring the relationship between personal and public annotations
Proceedings of the 4th ACM/IEEE-CS joint conference on Digital libraries
Social summarization: does social feedback improve access to speech data?
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Cultural difference and adaptation of communication styles in computer-mediated group brainstorming
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Supporting interaction outside of class: anchored discussions vs. discussion boards
CSCL '02 Proceedings of the Conference on Computer Support for Collaborative Learning: Foundations for a CSCL Community
Some observations on the "live" collaborative tagging of audio conferences in the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
At a different tempo: what goes wrong in online cross-cultural group chat?
Proceedings of the 17th ACM international conference on Supporting group work
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Cross-cultural group chat is an important option for supporting communication in both industry and education settings. However, studies of such interactions have reported persistent communication problems that appear to be due to mismatches in non-native and native speakers' language proficiency. With this problem in mind, we have been exploring a conceptual design called Instant Annotation. Our design concept supports a kind of threading in chat using annotation, thus offering para-communication support in cross-cultural group chat. As part of this design investigation, we studied native and non-native speakers in a group chat activity, shared the new design concept, and interviewed users to gather their feedback about the Instant Annotation concept. The results pointed to three different design use cases and led us to envision four general design features that we will explore in our ongoing work. We discuss the cross-cultural communication problem, findings from the interview study, the current design and future directions.