Designing for usability: key principles and what designers think
Communications of the ACM
Contextual design: principles and practice
Field methods casebook for software design
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Casablanca: designing social communication devices for the home
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Integrating communication and information through ContactMap
Communications of the ACM - Supporting community and building social capital
Interaction Design
Voice-mail diary studies for naturalistic data capture under mobile conditions
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies, and Emerging Applications
Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies, and Emerging Applications
Taking email to task: the design and evaluation of a task management centered email tool
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
How do people manage their digital photographs?
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
Intentional integration supported by collaborative reflection
CSCL '02 Proceedings of the Conference on Computer Support for Collaborative Learning: Foundations for a CSCL Community
Proceedings of the 4th decennial conference on Critical computing: between sense and sensibility
"It's Just a Method!": a pedagogical experiment in interdisciplinary design
DIS '06 Proceedings of the 6th conference on Designing Interactive systems
User sketches: a quick, inexpensive, and effective way to elicit more reflective user feedback
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
User-centered evaluation of adaptive and adaptable systems: A literature review
The Knowledge Engineering Review
From spaces to places: emerging contexts in mobile privacy
Proceedings of the 11th international conference on Ubiquitous computing
Reflecting on reflection: framing a design landscape
Proceedings of the 22nd Conference of the Computer-Human Interaction Special Interest Group of Australia on Computer-Human Interaction
Eliciting gestural feedback in chinese and swedish informal interactions
IVA'12 Proceedings of the 12th international conference on Intelligent Virtual Agents
The effects of a shared free form rationale space in collaborative learning activities
Journal of Systems and Software
The Effects of Rationale Awareness on Individual Reflection Processes in Virtual Group Activities
International Journal of e-Collaboration
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Gaining feedback from users early in the design of a complex, novel social system poses unique challenges. We report on our multi-session, in-context approach to get users to envision how they would use an early prototype in everyday life, combined with projections of how their friends would use it. The prototype is a novel social communication management tool and we required users develop a deep understanding of the complete system over time. Findings from data collected across four sessions show that using personalised task scenarios and giving users longer exposure to an early interactive prototype, combined with peer-to-peer discussion, enables participants to move beyond initial reactions to develop more reflective opinions. Participants were able to overcome first impressions and learning effects, develop deeper understanding of new conceptual models underpinning the system, integrate their understanding of piecemeal components and reflect on own use and use by others in deeper ways.