From personal to collaborative information management: a design science's approach

Authors:
Mei Lu;Philip Corriveau
Affiliations:
Samsung Information Systems America, San Jose, California;Intel Corporation, Hillsboro, Oregon
Venue:
HCII'11 Proceedings of the 1st international conference on Human interface and the management of information: interacting with information - Volume Part II
Year:
2011

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Abstract

This paper reports findings from evaluation of five solution concepts aimed to address challenges in managing projects, tasks, and different modes of work. Both users and Information Technology (IT) departments appeared to best resonate with the concept of "project workspace," which was conceptualized as a persistent space that allowed users to organize, track, and resume active project work. Even though users agreed that multi-tasking and interruptions were characteristics of their daily jobs, they did not desire mechanisms to block or alter information flows. Instead, users wanted information management to be streamlined in the contexts of collaboration and teamwork. The most desirable scenarios included spontaneous retrieval of information related to a customer or colleague, quick information assembly for different phases of a project, effective management of team tasks, and seamless connection from personal to team workspaces.