Experiences in the use of a media space
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Realizing a video environment: EuroPARC's RAVE system
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Portholes: supporting awareness in a distributed work group
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Techniques for addressing fundamental privacy and disruption tradeoffs in awareness support systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Groupware in the wild: lessons learned from a year of virtual collocation
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
NYNEX portholes: initial user reactions and redesign implications
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Distance, dependencies, and delay in a global collaboration
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
An empirical study of global software development: distance and speed
ICSE '01 Proceedings of the 23rd International Conference on Software Engineering
Introducing instant messaging and chat in the workplace
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
What is chat doing in the workplace?
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Unpacking "privacy" for a networked world
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
WWW Based Collaboration with the BSCW System
SOFSEM '99 Proceedings of the 26th Conference on Current Trends in Theory and Practice of Informatics on Theory and Practice of Informatics
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Jazzing up Eclipse with collaborative tools
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Global software development: technical, organizational, and social challenges
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"Constant, constant, multi-tasking craziness": managing multiple working spheres
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Group awareness in distributed software development
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
An experimental simulation of multi-site software development
CASCON '04 Proceedings of the 2004 conference of the Centre for Advanced Studies on Collaborative research
Security in the wild: user strategies for managing security as an everyday, practical problem
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Cultural patterns in software process mishaps: incidents in global projects
HSSE '05 Proceedings of the 2005 workshop on Human and social factors of software engineering
European Journal of Information Systems - Special issue: From technical to socio-technical change: Tackling the human and organizational aspects of systems development projects
Conceptualizing the Awareness of Collaboration: A Qualitative Study of a Global Virtual Team
Computer Supported Cooperative Work
Designing task visualizations to support the coordination of work in software development
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Is anybody out there?: antecedents of trust in global virtual teams
Journal of Management Information Systems - Special section: Managing virtual workplaces and teleworking with information technology
Following the sun: case studies in global software development
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Task and social visualization in software development: evaluation of a prototype
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Using Software Repositories to Investigate Socio-technical Congruence in Development Projects
MSR '07 Proceedings of the Fourth International Workshop on Mining Software Repositories
Globally distributed software development project performance: an empirical analysis
Proceedings of the the 6th joint meeting of the European software engineering conference and the ACM SIGSOFT symposium on The foundations of software engineering
Team Boundary Issues Across Multiple Global Firms
Journal of Management Information Systems
Privacy in the open: how attention mediates awareness and privacy in open-plan offices
Proceedings of the 2007 international ACM conference on Supporting group work
Proceedings of the 2007 international ACM conference on Supporting group work
CASCON '07 Proceedings of the 2007 conference of the center for advanced studies on Collaborative research
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Proceedings of the 2008 international workshop on Cooperative and human aspects of software engineering
Investigating the use of "Grounded Theory" in information systems research
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ICGSE '08 Proceedings of the 2008 IEEE International Conference on Global Software Engineering
Team Knowledge and Coordination in Geographically Distributed Software Development
Journal of Management Information Systems
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
Reconciling privacy and awareness in loosely coupled collaboration
Reconciling privacy and awareness in loosely coupled collaboration
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Proceedings of the 3rd international conference on Intercultural collaboration
Editorial: Guest editorial: Studying work practices in Global Software Engineering
Information and Software Technology
Comparing privacy attitudes of knowledge workers in the U.S. and India
Proceedings of the 3rd international conference on Intercultural collaboration
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Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Context: We describe the methodology of a field study of a globally distributed software development project in a multinational corporation. The project spanned four sites in the US and one in India, and is a representative example of the complexities and intricacies of global corporate software development. Objective: Our goal is to provide the rationale behind the methodological choices and derive insights to inform the methodology of future studies of global software engineering teams. The paper also aims to provide an illustrative case of a typical geographically distributed corporate software project, through an in-depth description that emerged by applying the methods. Method: We reflect upon the reasons for choosing each of our methods, viz., non-participant observation, site visits, interviews, and an online questionnaire. We then discuss what we learned from the experience of applying the methods. Results: During and after the study, the discussions surrounding our methodological choices yielded important insights. The dynamics of software engineering practice and the geographical distribution of the project impacted factors such as access, costs, and cultural and linguistic diversity, and influenced the choice of methods. Our experience makes a case for methodological breadth and plurality as a means to a broad understanding of a global project. This understanding could then be linked to the specific research questions under consideration. Conclusion: The in-depth contextual description of the project that emerged from our methods highlights the utility of our methodological approach and provides an illustration of the complex nature of these projects. Our systematic reflection also yielded several methodological insights and provides important implications for future empirical studies of global corporate software development. Our experience can serve as a useful resource in methodological choices for research on globally distributed software engineering teams, or collaborative knowledge work in general.