Employment outsourcing in information systems
Communications of the ACM
Virtual teams: reaching across space, time, and organizations with technology
Virtual teams: reaching across space, time, and organizations with technology
Software project management: a unified framework
Software project management: a unified framework
The role of trust in outsourced IS development projects
Communications of the ACM
Global software teams: collaborating across borders and time zones
Global software teams: collaborating across borders and time zones
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Investigating information systems with action research
Communications of the AIS
Introducing instant messaging and chat in the workplace
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Management Information Systems: Managing Information Technology in the E-Business Enterprise
Management Information Systems: Managing Information Technology in the E-Business Enterprise
Virtual Teams: People Working Across Boundaries with Technology, Second Edition
Virtual Teams: People Working Across Boundaries with Technology, Second Edition
Guest Editors' Introduction: Global Software Development
IEEE Software
Surviving Global Software Development
IEEE Software
Leveraging Resources in Global Software Development
IEEE Software
Communication and Trust in Global Virtual Teams
Organization Science
Studying Teamwork in Global IT Support
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track1 - Volume 1
An Empirical Study of Speed and Communication in Globally Distributed Software Development
IEEE Transactions on Software Engineering
Global It Outsourcing: Management of Software Development Projects
Global It Outsourcing: Management of Software Development Projects
Virtual teams: a review of current literature and directions for future research
ACM SIGMIS Database
Growing a participatory programming environment
Communications of the ACM - Wireless sensor networks
European Journal of Information Systems - Special issue: From technical to socio-technical change: Tackling the human and organizational aspects of systems development projects
Uncovering the reality within virtual software teams
Proceedings of the 2006 international workshop on Global software development for the practitioner
Project Management within Virtual Software Teams
ICGSE '06 Proceedings of the IEEE international conference on Global Software Engineering
Global Software Engineering: The Future of Socio-technical Coordination
FOSE '07 2007 Future of Software Engineering
Managing Offshore Outsourcing of Knowledge-intensive Projects - A People Centric Approach
ICGSE '07 Proceedings of the International Conference on Global Software Engineering
Global Software Development: Are Architectural Rules the Answer?
ICGSE '07 Proceedings of the International Conference on Global Software Engineering
Understanding a lack of trust in Global Software Teams: a multiple-case study
Software Process: Improvement and Practice
Virtual teams: understanding the impact of fear
Software Process: Improvement and Practice - Global Software Development: Where Are We Headed?
The Impact of Fear on the Operation of Virtual Teams
ICGSE '08 Proceedings of the 2008 IEEE International Conference on Global Software Engineering
Global software development: where are the benefits?
Communications of the ACM - A Blind Person's Interaction with Technology
Software Testing and Global Industry: Future Paradigms
Software Testing and Global Industry: Future Paradigms
Leveraging or Exploiting Cultural Difference?
ICGSE '09 Proceedings of the 2009 Fourth IEEE International Conference on Global Software Engineering
ICGSE '09 Proceedings of the 2009 Fourth IEEE International Conference on Global Software Engineering
Descriptive Analysis of Fear and Distrust in Early Phases of GSD Projects
ICGSE '09 Proceedings of the 2009 Fourth IEEE International Conference on Global Software Engineering
Management at the Outsourcing Destination - Global Software Development in India
ICGSE '09 Proceedings of the 2009 Fourth IEEE International Conference on Global Software Engineering
Implementation of Global Software Development: a structured approach
Software Process: Improvement and Practice - Part 1: Special Issue on SPI Experiences and Innovation for Global Software Development
Culture in Global Software Development - A Weakness or Strength?
ICGSE '10 Proceedings of the 2010 5th IEEE International Conference on Global Software Engineering
Managing global IT teams: considering cultural dynamics
Communications of the ACM
Towards a framework for work package allocation for GSD
OTM'11 Proceedings of the 2011th Confederated international conference on On the move to meaningful internet systems
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
A Process Framework for Global Software Engineering Teams
Information and Software Technology
Computer Supported Cooperative Work
E-Leadership and Trust Management: Exploring the Moderating Effects of Team Virtuality
International Journal of Technology and Human Interaction
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Today globally distributed software development has become the norm for many organizations and the popularity of implementing such an approach continues to increase. In these circumstances a strategy often employed is the use of virtual software development teams. Due to the collaborative nature of software development this has proved a difficult and complex endeavor. Research has identified distance in its various forms as an important factor which negatively impacts on global software development and on virtual software team operation in particular. In this context, the aspects of distance have been defined as temporal, geographical, cultural and linguistic. A key element for the success of any team based project is the development of trust and cooperation. Each aspect of distance can negatively impact on the development of trust and hamper cooperation particularly in the virtual team environment. An additional factor which this research identified is the importance and negative impact fear plays. The serious implications of these factors are due to the need for dependence on asynchronous and online communication which is inherent to global software development and the operation of virtual software teams in particular. The findings presented here are the results from four independent studies undertaken over a twelve year period which consider each of these issues. Having identified the problems associated with trust and communication, how these issues were successfully addressed and managed on a multimillion dollar project which was heading for failure is outlined.