Informal workplace communication: what is it like and how might we support it?
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Introducing instant messaging and chat in the workplace
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Situated Cognition: On Human Knowledge and Computer Representations
Situated Cognition: On Human Knowledge and Computer Representations
What is chat doing in the workplace?
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
The character, functions, and styles of instant messaging in the workplace
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
IM [@Work] Adoption of Instant Messaging in a Knowledge Worker Organisation
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 1 - Volume 1
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This paper is case study concerning computer scientists collaborating during an actual European Union scientific project on the instant messaging (i.e., IM). The goal of the case study is to understand what are the functions of the IM for the collaborators and how do they use those functions? Chat logs between the two collaborators were retrieved from the period of 7 months (i.e., 193 days). Based on the chat logs, we narrow down to particular events. A qualitative and semantic analysis was performed on the selected events. Results obtained showed that the function of the IM and how the collaborators used those functions was tied to the collaborator's role, experiences and project events. This paper discusses the results.