Integrating local and remote worlds through channel blending

Authors:
Ellen Isaacs;Margaret Szymanski;Yutaka Yamauchi;James Glasnapp;Kyohei Iwamoto
Affiliations:
Palo Alto Research Center, Palo Alto, California, USA;Palo Alto Research Center, Palo Alto, California, USA;Palo Alto Research Center, Palo Alto, California, USA;Palo Alto Research Center, Palo Alto, California, USA;Sony Corporation, Tokyo, Japan
Venue:
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Year:
2012

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Abstract

Recent advances in ubiquitous technology have greatly changed the way people stay connected. We conducted an in-depth video shadowing study to observe how close-knit groups use all the technology at their disposal to stay in touch and share their lives. We observed a pattern of related behaviors that we call channel blending, the integration of interactions and content over multiple channels into one coherent conversation, often including both local and remote participants. Channel blending is the opposite of multitasking in that it involves merging many lines of focus into one, rather than switching attention between them. We discuss ways technology could better support this emerging style of multichannel content-sharing and communication.